We have a choice in how we treat each customer: Do they have a memorable or miserable experience? We create an either/or environment: Either our customers are elated, perhaps spoiled, certainly appreciated. Or, by our own inattention, we help escort them out the door, and hand them to our competition.
We have become accustomed to atrocious customer service. People don’t call back, dishes and restrooms are dirty, and phones aren’t answered.
What do your customers say about you, your service, or your business? I’d like to help you prevent bad customer service reviews and increase positive customer reviews. To quote Zig Zilgar, “We all need a daily check-up from the neck up to avoid stinkin’ thinkin’ which ultimately leads to hardening of the attitudes.” Could your customer service improve?